Leading diesel engine manufacturer for trucks and buses Volvo Penta – a division of the automotive manufacturer Volvo Group – is “redefining service excellence” by strengthening its dealer and original-equipment manufacturer (OEM) partner networks.

The company is prioritising digital connectivity, service-driven business models and strategic dealer consolidation, to enable “future-ready support” for its global customer base.

Volvo Penta has streamlined its dealer network to focus on “stronger, highly specialised” partners, in the hopes of managing the increasing complexity associated with industrial and fleet equipment, while accommodating shifting customer demands.

By intensifying the specialisation of its dealer network across the broader ecosystem, including OEMs and their respective retail channels, as well as aligning its capabilities and expertise with key partners, Volvo Penta will secure “seamless support”, from traditional diesel power through to emerging electrification and data-driven services.

“Our customers don’t just need an engine supplier – they need a long-term service partner who understands the challenges of their industry. By refining our dealer network, we are ensuring that every partner has the technical expertise, financial strength and investment capacity to provide world-class service and adapt to the future of power solutions,” says Volvo Penta Industrial global service market head Björn Säljö.

Turnkey Service

Volvo Penta is transitioning to the provision of full-service solutions to support engine sales. The company has established service contracts to this end, including performance- based service agreements to optimise uptime and reduce operational costs.

Additionally, it assists clients with predictive maintenance and remote monitoring through subscription models. Further, its bundled solutions will allow clients access to a holistic service ecosystem to help optimise equipment efficiency.

“Our service-and-performance-first approach aims to integrate predictive analytics and connectivity, to enhance uptime, optimise costs and ensure that businesses stay competitive,” says Volvo Penta Central Europe industrial service market manager Judith Karl.

Connectivity is at the core of Volvo Penta’s service transformation, driven by advancements in the Internet of Things, digital twins and real-time fleet analytics.

These technologies enable real-time engine monitoring to help minimise downtime and optimise maintenance costs.